Done11 FAQ — Your Questions, Answered

You must be at least 18 years old. Done11 is strictly an adult platform. Age is verified during registration and done11 may request CNIC documentation at any time to confirm identity. Any account belonging to a player under 18 is closed immediately and the balance refunded.

Click "Forgot Password" on the login page. Enter your registered mobile number or email, receive an OTP, verify it and set a new password. If you have lost access to both the number and email you registered with, contact done11 live chat support — the team can verify your identity through alternative means and restore your account the same day.

Yes, but it requires identity verification. Contact done11 live chat support with your registered details and a copy of your CNIC. The support team will verify your identity and update the mobile number associated with your account. This process is in place to protect players from unauthorised changes to account contact details.

No. Done11 allows one account per player. Duplicate accounts are detected during identity verification and both accounts will be suspended. Any bonuses claimed across multiple accounts will be voided. If you think you accidentally created two accounts, contact support immediately to merge or close the duplicate before it causes issues.

Done11 supports JazzCash, Easypaisa, Raast, bank transfer (all major Pakistan banks), debit and credit cards, and mobile wallets. For most players in Pakistan, JazzCash and Easypaisa are the fastest options — deposits typically reflect in your done11 balance within seconds. Bank transfers may take slightly longer depending on your bank.

The minimum deposit on done11 varies slightly by payment method. For JazzCash and Easypaisa it is typically a small PKR amount accessible to most players. Bank transfers may have a slightly higher minimum. Current minimum amounts are shown on the Deposit page when you select your payment method. Done11 does not charge any additional fees on deposits.

First, wait a few minutes — JazzCash and Easypaisa deposits are usually instant but occasional network delays do occur. If your balance has not updated after 10 minutes, check your JazzCash or Easypaisa transaction history to confirm the payment went through from your end. If the deduction happened on your payment app but done11 has not credited it, contact done11 live chat support with the transaction reference number. The team will trace and credit it manually, usually within the same day.

Done11 itself does not charge deposit fees. However, your payment provider — JazzCash, Easypaisa or your bank — may apply their own transaction charges depending on your account type or the amount transferred. Any such charges are applied by your payment provider, not by done11. Check your JazzCash or Easypaisa app for their current fee schedule.

Log in, go to the Withdrawal section in your account and select your preferred method — JazzCash, Easypaisa, Raast or bank transfer. Enter the PKR amount you want to withdraw and confirm. Withdrawals go to the same payment method you used to deposit. If you have not made a deposit yet, you will need to complete at least one before withdrawing.

JazzCash and Easypaisa withdrawals are typically processed within a few hours, often faster for verified accounts. Bank transfers usually take one to three business days depending on your bank. VIP players on higher tiers receive faster withdrawal processing as a tier benefit. If your withdrawal is taking longer than expected, contact done11 live chat support with your withdrawal request ID for an update.

Common reasons include incomplete KYC verification (CNIC not yet confirmed), an active wagering requirement from a bonus that has not been met, or a mismatch between your account name and the payment method name. Done11 may also place a short review on first-time withdrawals above a certain amount. Check your account for any pending verification requests — completing them is usually all that is needed to release the withdrawal.

Basic withdrawals do not always require full KYC for smaller amounts, but done11 requires CNIC verification for larger withdrawals or at certain account milestones. This is standard practice for online platforms and is done to protect players from fraudulent withdrawal attempts. Having your CNIC ready speeds up the process significantly — most verifications are completed the same day.

Done11 covers Pakistan Super League (PSL), international T20 matches, Test series, ODI tournaments and major global cricket events. Markets include match winner, top batsman, top bowler, run totals, wicket markets, over/under run lines and in-play ball-by-ball options. During PSL season, done11 also activates special enhanced-odds markets specifically for Pakistan matches.

Yes. Done11's in-play betting updates odds in real time during active cricket matches. You can place bets between overs, after wickets fall or at any point during the game while markets remain open. In-play odds move quickly during PSL and international T20 games, so keep an eye on your open bets section. Done11 recommends enabling push notifications on the app for live market updates.

Yes. Beyond cricket, done11's Bet section includes football leagues and international matches, as well as esports markets. The cricket and PSL markets are the most popular among Pakistan players, but done11 maintains a solid range of football and esports markets for players who want to diversify their betting activity.

Settlement rules vary by market type. For most markets, if a match is abandoned before reaching the required number of overs for an official result, bets are voided and stakes returned to your PKR balance. For in-play markets where a significant portion of the match has been completed, Duckworth-Lewis-Stern (DLS) or the official match result may apply. Specific settlement rules for each market are displayed in the market information panel before you place a bet.

A wagering requirement (also called a rollover or playthrough requirement) means you need to bet a total amount equal to a multiple of your bonus before withdrawing any bonus-related winnings. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place bets totalling PKR 10,000 before the bonus converts to withdrawable funds. Current wagering requirements for each offer are displayed in the promotion details before you opt in.

After registering, make your first qualifying PKR deposit and opt in to the welcome offer on the Promotions page before or during that deposit. The bonus is credited to your account once the deposit is confirmed. Some welcome offers are automatically applied — check the promotion details after registration to confirm the opt-in process. Done11 recommends reading the terms of any bonus before opting in.

Bonuses can be removed for a few reasons: the expiry date passed before the wagering requirement was met, the bonus was voided due to a detected duplicate account, or a game type not eligible for the bonus was used to complete the wagering. Check the specific bonus terms — they detail which games count and the expiry window. If you believe a bonus was removed in error, contact done11 live chat support with the promotion name and date.

VIP points are earned automatically on every PKR wager you place — cricket betting, slots, live casino, all of it counts. Points accumulate in your account in real time. The more you play within your personal budget, the faster your points grow. Points convert to tier progress and unlock VIP benefits at each level. Visit the VIP page to see the full tier structure and point rates.

Higher VIP tiers unlock: faster withdrawal processing (same-day for top tiers), higher reload bonus percentages, dedicated account managers, exclusive promotions not available to general players, priority live chat support and access to VIP-only cricket and PSL special offers. The exact benefits at each tier are listed on the VIP programme page.

Done11's VIP tiers are based on cumulative points. Your tier level is determined by your total accumulated points over time, not a rolling monthly window. This means casual periods of lower activity will not automatically drop you to a lower tier. However, very long periods of complete account inactivity may affect tier standing — check the VIP page for the full tier maintenance rules.

Done11 provides: deposit limits (daily, weekly or monthly PKR caps), loss limits, session time reminders, cool-off periods (24 hours to 6 weeks) and self-exclusion (6 months to permanent). All tools are free and available in your account settings. You can also contact live chat support to have any of these activated immediately. See the full Responsible Gaming page for details.

Log in, go to Account Settings and select the Responsible Gaming section. Choose Deposit Limits and set your daily, weekly or monthly PKR cap. Lowering a limit takes effect immediately. Raising a limit requires a cooling-off period to prevent impulsive changes. If you need help, done11 live chat can set it up for you directly and it will be active within minutes.

A cool-off is a temporary break — between 24 hours and 6 weeks. Your account reopens automatically when the period ends. Self-exclusion is a more serious commitment — minimum 6 months, up to permanent. On activation, your account is closed and your remaining PKR balance is refunded. Self-exclusion cannot be reversed during the exclusion period. If you are unsure which suits your situation, contact done11 live chat — the team will help you choose without pressure.