Done11 Terms and Conditions — Know the Rules

02 Eligibility

You must meet all of the following conditions to use done11:

• You are at least 18 years of age. Done11 does not allow underage gambling under any circumstances.
• You are accessing the platform as an individual acting on your own behalf, not on behalf of another person.
• You are not currently subject to a self-exclusion order on done11 or any related platform.
• Your use of done11 does not violate any applicable law in your jurisdiction. It is your responsibility to confirm that accessing online gaming platforms is permitted where you are located.

03 Account Registration

To use done11's full range of features — including placing bets, playing live casino, accessing slots and claiming bonuses — you need to register a free account. Registration requires you to provide accurate personal information including your name, date of birth, email address and phone number.

• You may only hold one account on done11. Duplicate accounts are not permitted and will be closed.
• All information provided during registration must be truthful and current. Done11 may request documentation to verify your identity at any time.
• You are responsible for keeping your registration details up to date. Outdated information may delay withdrawal processing.
• Done11 reserves the right to decline any registration application without providing a reason.
• Accounts registered using false information or on behalf of another person will be suspended and any balance may be forfeited.

04 Account Security

You are solely responsible for maintaining the confidentiality of your done11 username and password. Done11 will never contact you to ask for your password — if anyone claiming to be from done11 asks for your login credentials, treat it as a scam attempt and report it to our support team immediately.

• Do not share your account access with any other person. All activity conducted through your account is your responsibility, regardless of whether you authorised it.
• If you suspect your account has been accessed without your permission, contact done11 support immediately via live chat. Done11 can temporarily freeze your account while an investigation takes place.
• Use a strong, unique password for your done11 account and do not reuse passwords across services.
• Done11 is not liable for losses arising from unauthorised account access where the player has shared credentials or failed to take reasonable security precautions.

05 Deposits & Payments

Done11 processes all transactions in PKR (Pakistani Rupees). The following payment methods are accepted:

• JazzCash — mobile wallet deposits, typically reflected within 60 seconds
• Easypaisa — mobile wallet deposits, typically reflected within 60 seconds
• Raast — instant interbank payment system
• Bank Transfer — standard processing times apply depending on your bank
• Debit/Credit Cards — subject to card issuer processing times

The minimum deposit amount is PKR 200. Done11 does not charge a deposit fee on any of the above methods. However, your mobile wallet provider or bank may apply their own transaction charges — done11 has no control over third-party fees.

Deposits are for personal entertainment use only. Funds deposited must come from a payment method that is legally owned by and registered to the account holder. Done11 does not accept deposits made on behalf of another person.

06 Withdrawals

Withdrawal requests are processed to the same payment method used for your most recent deposit, where technically possible. Done11 applies this policy to maintain security and prevent misuse of funds.

• The minimum withdrawal amount is PKR 500.
• Withdrawals are subject to identity verification. Done11 may request a copy of your CNIC or other documentation before processing a withdrawal, particularly for first-time or large withdrawals.
• Any active bonus funds must be wagered in full before a withdrawal of bonus-related winnings can be processed.
• Done11 reserves the right to delay a withdrawal for up to 3 business days while security checks are completed. This is standard procedure and does not imply wrongdoing on your part.
• Withdrawal times vary by method: JazzCash and Easypaisa withdrawals are typically processed within a few hours; bank transfers may take 1–2 business days.
• Done11 does not charge a withdrawal fee on standard transactions. Expedited processing at senior VIP tiers is faster by default.

07 Bonuses & Promotions

Done11 offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to individual promotion terms, which are displayed on the relevant promotion page. The following general conditions apply to all bonuses unless explicitly stated otherwise:

• All bonuses carry a wagering requirement. You must wager the bonus amount (and in some cases the deposit + bonus amount) a specified number of times before any winnings derived from bonus funds can be withdrawn.
• Wagering requirements and eligible games are clearly stated on each promotion. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less.
• Bonuses can only be claimed once per player, per promotion, unless the promotion specifically states it is a recurring offer.
• Done11 reserves the right to withdraw, amend or cancel any bonus or promotion at any time. Players who have already claimed a bonus in progress will be notified if material changes are made.
• Bonus abuse — including but not limited to creating duplicate accounts to claim multiple bonuses, exploiting software errors or coordinating with other players — will result in immediate bonus cancellation, account review and potential suspension.
• Done11 may request additional verification before paying out winnings associated with a bonus claim.

08 Sports Betting Rules

Done11 offers sports betting on cricket, football, esports and other markets. The following rules apply to all sports bets placed on the platform:

• All bets are accepted at done11's discretion. Done11 reserves the right to refuse, limit or void any bet without prior notice.
• Bets are only valid once confirmed by the platform. A bet placed during a technical issue or system error is not valid until done11 confirms acceptance.
• In the event of a match abandonment or postponement, done11's settlement rules specific to that sport will apply. Generally, cricket matches abandoned before a result can be determined are settled as void.
• Live in-play bets are accepted subject to the live betting rules at the time of placement. Done11 may suspend live markets at any time if data quality or integrity cannot be assured.
• PSL and T20 matches are covered from the start of each season. All ball-by-ball markets are subject to live data accuracy; in case of data discrepancy, video replay evidence takes precedence.
• Maximum payout limits apply per event and per sport. These limits are displayed in the betting interface before confirmation.
• Done11 reserves the right to void bets placed on markets that were opened or priced due to a system or human error.

09 Casino & Slots

Done11's live casino and slots sections are powered by certified third-party game providers. All games use audited Random Number Generation (RNG) systems where applicable. The following terms apply:

• Game outcomes in slots and RNG table games are determined entirely by the game provider's certified systems. Done11 has no influence over individual game results.
• Live casino games are hosted by real dealers and streamed in real time. Results are determined by the physical outcome of the deal or spin — done11 staff have no ability to influence live game results.
• In the event of a disconnection during a live casino game, the hand or round in progress will be settled according to the game provider's disconnection rules. Done11 is not liable for losses arising from player-side connectivity issues.
• Malfunctions in any game software void all pays and plays. Done11 will investigate and where necessary restore affected balances based on confirmed game logs.
• Minimum and maximum stake limits vary by game and are displayed within the game interface. These limits may be adjusted for VIP players.

10 Prohibited Activities

The following activities are strictly prohibited on done11 and will result in immediate account suspension, forfeiture of funds and potential reporting to relevant authorities:

• Using automated scripts, bots, scrapers or any software to interact with the platform in a non-human manner
• Match fixing, collusion or any form of cheating in poker or multiplayer games
• Opening multiple accounts or assisting others in opening accounts to exploit promotions
• Depositing funds obtained through illegal means or using done11 for money laundering
• Providing false identity information or impersonating another person
• Exploiting technical errors, software glitches or pricing mistakes for financial gain
• Threatening, abusing or harassing done11 staff or other players through any communication channel
• Attempting to reverse transactions through your bank or mobile wallet without first contacting done11 support (chargebacks)

11 Account Suspension & Closure

Done11 may suspend or permanently close an account at any time if:

• A breach of these terms and conditions has occurred or is suspected
• Identity verification has not been completed within a reasonable timeframe when requested
• Fraudulent or suspicious activity has been detected on the account
• A self-exclusion request has been submitted by the player
• A request has been received from a legal authority or financial institution

Where an account is suspended pending investigation, done11 will notify the account holder via their registered email. Legitimate funds in a suspended account that are cleared following investigation will be returned to the player via their registered payment method.

Players may request voluntary account closure at any time by contacting done11 support via live chat. Pending withdrawals and active bets will be settled before closure is finalised.

12 Responsible Gaming

Done11 is committed to providing a safe, enjoyable gaming environment. The following tools are available to every player from within their account settings:

• Deposit Limits: Set daily, weekly or monthly caps on how much you deposit. Once set, these limits are enforced as hard limits and cannot be increased immediately — a cooling-off period applies to any increase request.
• Session Reminders: Opt in to receive a notification after you have been active for a set period of time.
• Self-Exclusion: Request a temporary break (minimum 30 days) or permanent self-exclusion. During this period your account will be locked and you will not receive marketing communications.

Done11 is for entertainment. If gaming is causing financial stress, affecting your relationships or occupying more of your thoughts than you are comfortable with, please use the self-exclusion tool or contact our support team for assistance. External support organisations are also available and are listed on the Responsible Gaming page.

13 Privacy & Data

Done11 collects and processes personal data in order to operate the platform, verify player identities, process payments and comply with applicable requirements. The full details of how your data is collected, stored and used are set out in the Privacy Policy.

• Your personal data is stored securely and is never sold to third parties for marketing purposes.
• Done11 uses SSL encryption across all payment flows and account interactions.
• Data may be shared with payment processors (such as JazzCash or Easypaisa infrastructure providers) solely for the purpose of processing transactions.
• You have the right to request a copy of the data done11 holds about you by contacting support.

14 Amendments to Terms

Done11 reserves the right to amend these terms and conditions at any time. When material changes are made, done11 will notify players via email to their registered address and/or by displaying a notice on the platform.

Continued use of done11 following notification of updated terms constitutes acceptance of the new version. If you do not agree with any changes, you should cease using the platform and contact support to arrange account closure.

The date at the top of this page reflects when the terms were last updated. Done11 recommends reviewing this page periodically, particularly before making large deposits or claiming significant bonus offers.

15 Limitation of Liability

To the fullest extent permitted by applicable law, done11 shall not be liable for:

• Losses arising from a player's own decisions to bet or play, including losses during system downtime or slow connectivity
• Delays in payment processing caused by third-party providers including mobile wallets and banks
• Loss of data, profits or opportunities arising from the use or inability to use the platform
• Technical errors in game software operated by third-party providers, except where done11 is directly responsible
• Losses caused by a player sharing account credentials or failing to secure their account

Nothing in these terms limits done11's liability for fraud, wilful misconduct or any liability that cannot be excluded under applicable law. Done11's total liability to any player in relation to any single event shall not exceed the amount deposited by the player in the 30 days preceding that event.

16 Contact & Support

If you have any questions about these terms and conditions, or if you need help with your account, done11's support team is available 24 hours a day, 7 days a week via live chat on done11.win.

For written enquiries, you can reach the done11 team at the email address listed in the footer. Please include your registered username and a clear description of your query to help the team respond as quickly as possible.

Support staff can assist with account queries, payment questions, bonus clarifications, responsible gaming tool setup and general platform guidance. For urgent account security matters — such as suspected unauthorised access — contact support immediately via live chat for the fastest response.