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Responsible Gaming

Done11 — Play Smart, Stay in Control

Gaming on done11 is meant to be fun — a way to enjoy cricket betting during PSL season, spin a few slots or try your luck at live casino. The moment it stops feeling like entertainment, the tools on this page are here to help you get back on track. No judgment, just support.

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18+ only. Gaming should be entertainment, not a way to earn income.

18+
Age Requirement
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All RG Tools
Instant Self-Exclusion
Our Commitment

What Responsible Gaming Means at Done11

Done11 is built for players who enjoy the thrill of sports betting, casino games and slots — and want to do it on their own terms. Responsible gaming is not a list of rules designed to spoil the fun. It is a set of practical tools and honest information that helps you stay in control of how much time and money you spend on the platform.

The reality is that for most players, gaming is a form of entertainment — just like watching a PSL match or going to the cinema. You set a budget, you enjoy the experience and you move on. The problems start when gambling begins to feel like an obligation, a way to chase losses or a substitute for dealing with stress. Done11 takes that seriously.

This page explains the tools available on done11, warning signs to watch out for and how to reach out if you or someone you know needs help managing their gaming habits. Everything on this page is available free of charge to all done11 players at any time.

Core principle: Gambling on done11 should always feel like a choice, never a necessity. If it stops feeling that way, use the tools on this page — or contact support immediately.

The Golden Rules of Responsible Gambling

Before diving into the specific tools done11 offers, here are the fundamental habits that every player should build from day one:

  • Set a budget before you start — decide how much PKR you are comfortable losing before you deposit, and treat that as the final number.
  • Never chase losses — if you have hit your budget for the day, stop. The urge to "win it back" is one of the fastest routes to problem gambling.
  • Treat gambling as entertainment, not income — winnings are a bonus, not a salary. Done11 does not guarantee returns on any game or bet.
  • Take regular breaks — long uninterrupted sessions increase the risk of poor decision-making. Set a timer and step away regularly.
  • Do not play under the influence — alcohol, extreme stress or emotional distress all impair judgment. Save the session for when you are in a clear headspace.
  • Keep gaming separate from finances — never use rent money, grocery money or money set aside for family needs as a gambling budget.
  • Be honest with yourself — if any of the warning signs in the next section feel familiar, take them seriously rather than dismissing them.
On This Page
Our Commitment Gaming Tools Warning Signs Self-Assessment Underage Protection Healthy Habits FAQ
Useful Pages
Terms & Conditions Privacy Policy FAQ Deposit PKR About Done11
Need Immediate Help?

If you feel your gambling is out of control right now, contact done11 support via live chat. Our team can activate a temporary or permanent self-exclusion within minutes.

Read our FAQ first
Account Tools

Responsible Gaming Tools on Done11

All of these tools are built into your done11 account at no cost. You can access them from your account settings at any time, or request help from the support team via live chat.

Deposit Limits

Set a maximum PKR deposit amount per day, week or month. Once your limit is reached, done11 will not process additional deposits until the period resets. Lowering a limit takes effect immediately; raising one requires a cooling-off period to prevent impulsive decisions.

Session Time Reminders

Choose how long you want to play before receiving a reminder notification. Done11 will alert you when you have been active for 30 minutes, 1 hour or any custom duration you set. It is a simple nudge to take a break, check in with yourself and decide whether to continue.

Loss Limits

Set a maximum net loss amount for any given day, week or month. If your losses reach the threshold you set, done11 will pause your account until the period resets. This is separate from your deposit limit and gives you an extra layer of protection.

Reality Check / Cool-Off

Take a short break from done11 without permanently closing your account. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, your account is locked for gaming and deposits. You can still contact support. The cool-off cannot be shortened once activated.

Self-Exclusion

Permanently or long-term exclude yourself from done11 if you feel you need a serious break. Self-exclusion periods range from 6 months to permanent closure. Once active, done11 will close your account and refund any remaining balance. This cannot be reversed during the exclusion period.

Account Activity Review

Request a full summary of your gaming activity — deposits, withdrawals, bets placed, games played and time spent. Reviewing your own history regularly is one of the most effective ways to catch problematic patterns before they escalate. Contact support via live chat to request yours.

Step by Step

How to Activate a Responsible Gaming Tool

All tools can be accessed through your account settings. Here is the standard process:

1
Log In to Your Done11 Account

Open the done11 app or visit done11.win and log in with your registered mobile number or email.

2
Go to Account Settings

Tap the profile icon in the top corner, then select "Responsible Gaming" or "Account Limits" from the menu.

3
Choose Your Tool

Select from deposit limits, session reminders, loss limits, cool-off periods or self-exclusion depending on what you need.

4
Set Parameters and Confirm

Enter the amount or duration, confirm with your account PIN, and the tool activates immediately. A confirmation will appear in your account and via SMS.

5
Contact Support If You Need Help

If you cannot locate the settings or need a tool activated urgently, done11's live chat team is available around the clock and can set it up for you in minutes.

Limit Overview

Available Limits at a Glance

Tool Options Takes Effect
Deposit Limit Daily / Weekly / Monthly Immediately (lower) / 48hrs (raise)
Loss Limit Daily / Weekly / Monthly Immediately
Session Reminder 30 min / 1hr / Custom Same session
Cool-Off 24hrs to 6 weeks Immediately, cannot be shortened
Self-Exclusion 6 months / 1 yr / 5 yrs / Permanent Immediately, irreversible
Account Review Full history report Via support, same day
Stay Aware

Warning Signs of Problem Gambling

Problem gambling rarely appears overnight — it usually builds gradually. The signs below are worth knowing, not to create anxiety, but to help you catch things early. Recognising them in yourself is a sign of self-awareness, not weakness.

Spending more than you can afford and still wanting to deposit more
Gambling to chase losses instead of stopping at your budget
Feeling restless or irritable when not gambling
Hiding or lying about how much time or money you spend
Borrowing money from family or friends to fund deposits
Neglecting work, studies or daily responsibilities to play
Feeling anxious, depressed or guilty after gaming sessions
Thinking about gambling constantly — planning the next session during daily tasks
If three or more of the above feel familiar on a regular basis, it is worth taking the self-assessment below and speaking to done11 support about activating a cool-off or self-exclusion. There is no shame in it — using these tools is the responsible thing to do.
Self-Assessment

Quick Self-Check: Ask Yourself

Honestly answer these questions. If you find yourself saying "yes" to several of them regularly, it may be time to use one of done11's responsible gaming tools.

1

Have you ever deposited more PKR than you originally planned in a single session?

2

Have you tried to reduce your gambling time but found it harder than expected?

3

Have you used money meant for bills, groceries or family expenses to fund a deposit?

4

Have you told a family member or friend you were doing something else while actually gambling?

5

Has gambling affected your mood, sleep or relationships in the past month?

6

After a losing session, do you feel a strong urge to play again immediately to recover the amount?

Answered yes to 2 or more? Take a break. Set a deposit limit or activate a cool-off period from your account settings — or speak to done11 support right now via live chat.
18+ Platform

Protecting Young People

Done11 is a platform for adults only. You must be at least 18 years old to register, deposit or play any game on done11.win. This is a firm requirement, not a suggestion.

Done11 verifies age during the registration process and may request CNIC documents at any time. Any account found to belong to an under-18 player will be immediately suspended and the balance refunded.

If You Have Children at Home

If you share a device with younger family members, here are practical steps to make sure they cannot access done11:

  • Always log out after every done11 session, particularly on shared phones or tablets.
  • Use a strong account password that is not shared or stored visibly on the device.
  • Enable biometric login on the done11 app so access requires your fingerprint or face ID.
  • Enable parental controls on shared devices through your mobile's built-in settings to restrict access to gambling-related websites and apps.
  • Do not save payment credentials on shared browsers or devices.

If you suspect a minor has accessed your done11 account, contact done11 support immediately via live chat. The team will freeze account activity, review the session history and take appropriate action.

Healthy Habits

Keeping Gaming Fun Long-Term

The players who enjoy done11 most over the long run are the ones who treat it like any other form of paid entertainment — they decide on a budget, stick to it and do not let the session outcome affect their mood or finances.

  • Set a PKR budget for each month and deposit only that amount — nothing more.
  • Use the session timer reminder so you always know how long you have been playing.
  • When you hit your deposit limit, step away and revisit next month — no exceptions.
  • Keep gambling social — watching PSL and betting with friends keeps it grounded in fun.
  • Take a 24-hour break after any session where you felt frustrated or chased losses.
  • Talk openly about your gaming — hiding it from family is a common early warning sign.
  • Use the account activity review tool once a month to check your own patterns.
  • Never use money from savings, salary or business funds as gambling money.
The best gaming session is one where you played within your budget, had a good time — whether you won or lost — and do not feel regret the next day. That is the done11 way.
FAQ

Responsible Gaming — Common Questions

Quick answers to things Pakistan players most often ask about done11's responsible gaming tools and policies.

Log in to your done11 account, go to Account Settings and select the Responsible Gaming section. From there you can set a daily, weekly or monthly PKR deposit limit. Lowering a limit takes effect immediately. If you want to raise a limit later, a cooling-off period applies to prevent impulsive changes. You can also ask live chat support to set it up for you directly.

A cool-off is a temporary break — anywhere from 24 hours to 6 weeks — during which your account is locked for gaming and deposits. It ends automatically and your account reopens at the chosen date. Self-exclusion is a longer-term commitment, ranging from 6 months to permanent, and your account balance is refunded on activation. Self-exclusion cannot be reversed during the exclusion period, no matter what. If you are unsure which to choose, contact support and they will help you decide based on your situation.

Yes — you must be at least 18 years old to register and play on done11. Done11 verifies age during registration and may request CNIC documentation at any time. Any account confirmed to belong to an under-18 player is immediately suspended and the remaining balance is refunded. Providing false age information during registration is a breach of done11's Terms and Conditions.

Yes. Done11 keeps a full record of your deposits, withdrawals, bets and session times. You can view recent transaction history in your account dashboard. For a full detailed activity report, contact done11 support via live chat and the team can provide a comprehensive summary. This is a useful exercise — many players find a monthly check keeps their gaming habits in perspective.

Start with an open, non-judgmental conversation. Problem gambling often thrives in secrecy — just having someone close acknowledge it without anger can be a turning point. If the person is a done11 account holder, encourage them to use the cool-off or self-exclusion tool, or offer to help them contact done11 support to activate it. If the situation feels more serious, seek guidance from a qualified mental health professional or counselling service in your area.

Setting deposit or loss limits does not affect your VIP status or bonus eligibility — you continue to accumulate points and receive offers within your chosen limits. A cool-off period pauses your account activity but your VIP tier and accumulated points are retained and resume when the cool-off ends. Self-exclusion results in account closure, at which point VIP status and unused bonuses are forfeited along with the account balance being refunded. Done11 will never penalise a player for using responsible gaming tools.
Play Your Way

Ready to Join Done11 the Right Way?

Done11 is designed for players who want the fun of cricket betting, slots and live casino without losing control. Register free, set your limits from day one and enjoy gaming on your own terms — in PKR, with JazzCash or Easypaisa.

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18+ only. All responsible gaming tools are free and available immediately after registration.

Deposit Limits
Session Reminders
Cool-Off Periods
Self-Exclusion