Done11 Privacy Policy — Your Data, Protected

01 Who We Are

Done11.win is an online gaming and sports betting platform operated for players based in Pakistan. When you create an account, deposit PKR, place a bet or interact with any part of done11.win, the platform collects and processes certain personal data in order to deliver those services to you.

This Privacy Policy applies to all users of done11.win, including registered account holders and visitors who browse the site without registering. By using done11.win, you acknowledge that you have read and understood this policy.

For any privacy-related queries, you can reach the done11 team via the contact details in Section 15 of this policy.

02 Data We Collect

Done11 collects different categories of personal data depending on how you interact with the platform. The main categories are:

03 How We Collect It

Done11 collects your data through the following channels:

• Direct interactions: Information you provide when registering an account, depositing funds, submitting verification documents or contacting support.
• Automated technologies: Cookies, server logs and analytics tools that record technical data about your session, device and browser each time you visit done11.win.
• Third-party payment providers: When you use JazzCash, Easypaisa, Raast or a bank transfer, the payment processor confirms transaction status to done11 so your balance is updated correctly.
• Game providers: Third-party casino and slots providers return game result data and session logs to done11 for the purposes of settling bets and displaying your game history.

Done11 does not purchase personal data from data brokers or marketing lists.

04 Why We Use Your Data

Every piece of data done11 collects has a defined purpose. The table below maps data categories to their use:

Done11 does not use automated decision-making — such as AI-based credit scoring — that produces legal or similarly significant effects on your account without human oversight.

05 Legal Basis for Processing

Done11 processes your personal data under the following legal bases:

• Contractual necessity: Processing your identity and payment data is required to deliver the services you signed up for — without it, done11 cannot create your account, process deposits or pay out winnings.
• Legitimate interests: Done11 has a legitimate interest in detecting fraud, maintaining platform security and improving service quality. This processing does not override your privacy rights.
• Consent: Marketing communications are sent only with your explicit consent. You can withdraw this consent at any time from your account settings.
• Legal obligation: Certain data — particularly identity verification records — must be retained to satisfy applicable anti-money laundering and responsible gaming obligations.

06 Sharing Your Data

Done11 does not sell, rent or trade your personal data. Your data may be shared only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data required to process your PKR transactions. These providers operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Game and software providers: Third-party casino, slots and sports data providers receive session and bet data solely to run games and settle results. They do not receive your full identity data.
• Technology and infrastructure partners: Hosting, security and analytics vendors may process technical and usage data as part of their service to done11. They are bound by confidentiality obligations.
• Legal and regulatory requirements: Done11 may disclose data if required to do so by a valid legal process, court order or authority request. Done11 will notify you of such requests where legally permitted to do so.

07 Payment Data & PKR Transactions

All financial transactions on done11 are conducted in Pakistani Rupees (PKR). Done11 supports JazzCash, Easypaisa, Raast, bank transfers and debit/credit cards. When you make a deposit or request a withdrawal, the following applies:

• Done11 does not store your full JazzCash or Easypaisa PIN. Payment credentials are handled by the respective payment gateway using their own secure systems.
• Your transaction history — amounts, dates, payment method type — is retained in your account for your reference and for security audit purposes.
• Bank account or mobile wallet numbers associated with your account are stored in encrypted form and used only to process withdrawals back to your verified payment method.
• Done11 uses transaction monitoring to detect unusual patterns that may indicate fraud or money laundering. This is a standard safety measure that protects all players on the platform.

08 Data Storage & Security

Done11 stores player data on secure servers. The following security measures are in place:

• Encryption at rest: Sensitive data including CNIC scans, payment identifiers and passwords are encrypted when stored.
• Encryption in transit: All data transmitted between your device and done11's servers is protected by SSL/TLS.
• Access controls: Done11 staff access to personal data is strictly limited on a need-to-know basis. Access logs are maintained and reviewed regularly.
• Password hashing: Your done11 account password is never stored in plain text — it is hashed using a strong one-way algorithm.
• Incident response: In the event of a data breach that affects your personal data, done11 will notify affected players promptly and take immediate steps to contain and remediate the incident.

While done11 takes all reasonable precautions, no digital system can be guaranteed 100% secure. Players are encouraged to use a strong, unique password and enable biometric login on the done11 app where available.

09 How Long We Keep Your Data

Done11 retains personal data only for as long as necessary for the purposes it was collected. The general retention framework is:

After the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised aggregate data — such as overall game popularity or deposit volume — may be retained indefinitely as it cannot be linked back to any individual player.

10 Cookies & Tracking

Done11.win uses cookies and similar tracking technologies to deliver the platform, remember your preferences and analyse usage patterns. Cookies used on done11 fall into the following categories:

• Essential cookies: Required for the platform to function — session management, login state, security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language, timezone and notification settings so you do not have to re-enter them each visit.
• Analytics cookies: Help done11 understand how players navigate the platform — which pages are most visited, where users drop off and how features perform. This data is aggregated and not tied to individual identity.
• Marketing cookies: Used only if you have opted into personalised promotions. These track which offers you have seen and help done11 show you relevant bonuses rather than generic ones.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. Blocking analytics or marketing cookies will not affect your ability to play games, deposit or withdraw.

11 Your Rights

As a done11 player, you have the following rights in relation to your personal data:

• Right of access: Request a copy of all personal data done11 holds about you. Done11 will respond within a reasonable timeframe.
• Right to rectification: If any data done11 holds about you is inaccurate or out of date, you can request a correction at any time.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purpose it was collected and no legal obligation requires it to be retained.
• Right to restrict processing: You can ask done11 to pause processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing), you can withdraw that consent at any time without affecting prior processing.
• Right to object: You can object to processing based on legitimate interests. Done11 will review the objection and cease processing unless compelling grounds override your interests.

To exercise any of these rights, contact the done11 support team via live chat or the email address listed in the footer. Done11 will verify your identity before actioning any data request to protect against unauthorised access to your information.

12 Children's Privacy

Done11 is strictly an adult platform. You must be at least 18 years of age to create an account and use any done11 service. Done11 does not knowingly collect personal data from anyone under the age of 18.

If done11 identifies or is notified that an account belongs to an under-18 player, the account will be immediately suspended, any balance will be refunded to the original payment method and all personal data associated with the account will be deleted from active systems.

Parents and guardians who believe their child may have accessed done11 should contact support immediately. Done11 takes underage gambling prevention seriously and will act swiftly on any such report.

13 Marketing Communications

Done11 may send you promotional emails, SMS notifications or in-app messages about bonuses, new games, PSL cricket betting markets, special offers and platform updates. These communications are sent only when:

• You have explicitly opted in to marketing communications during registration or in your account settings, or
• The communication is a service message — such as a deposit confirmation, withdrawal update or security alert — which is not marketing and does not require opt-in consent.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your account settings
• Clicking the unsubscribe link at the bottom of any done11 promotional email
• Contacting done11 support via live chat and requesting removal from the marketing list

Opting out of marketing does not affect your ability to use done11 or claim bonuses — you can still access all promotions manually through the promotions page.

14 Policy Updates

Done11 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in technology or evolving best practices. When material changes are made, done11 will:

• Update the "Last updated" date at the top of this page
• Send an email notification to registered players where the changes are significant
• Display a notice on the platform prompting players to review the updated policy

Continued use of done11.win after a policy update constitutes acceptance of the revised terms. If you disagree with any changes to this Privacy Policy, you should stop using done11 and contact support to close your account and arrange data deletion where applicable.

Done11 recommends bookmarking this page and reviewing it periodically, particularly before making large deposits or sharing additional personal documents for verification purposes.

15 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how done11 handles your personal data, the support team is available 24/7 via live chat on done11.win.

For written privacy enquiries, you can reach done11 at the email address listed in the footer of this page. Please include your registered username and a clear description of your request to help the team respond efficiently.

Done11 takes privacy concerns seriously. All privacy-related enquiries are escalated to a senior team member and responded to within 3 business days. Complex data access or deletion requests may take up to 10 business days depending on the volume of data involved.